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How CEOs Can Navigate the Emotional Labor of Leadership

The sociologist Arlie Hochshild introduced the concept of emotional labor to highlight the emotional burdens of different jobs. Bill collectors, for example,

How to Be a Better Leader Amid Volatility, Uncertainty, Complexity, and Ambiguity

Your environment is changing fast. You lack the data to make confident decisions. Your operations sprawl with processes. You’re spotting

What does good (and bad) feedback look like for leaders?

Every good leader knows that giving feedback is a key part of their job. But perhaps because we know it’s

Building a Culture Where Employees Feel Free to Speak Up

I recently attended an all-hands meeting for a large corporation. The CEO took the stage and began discussing a fresh

Overcoming Your Fear of Giving Tough Feedback

Filip was the director of project management at a company that offered translation services for streaming content providers across the

3 Ways Our Brains Undermine Our Ability to Be a Good Leader

Robin, a perennial high achiever, has just been promoted to her first leadership position. But her first few months on

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How to Sustain Your Empathy in Difficult Times

When I started studying empathy, nearly 20 years ago, its status in the workplace was controversial. Many people believed that empathic leadership—which