In the past few years, artificial intelligence has gone from being the prerogative of technical teams to a general use tool. While AI once worked behind the scenes—powering consumer products, for instance, or shaping social media feeds—now the general public interacts directly with virtual assistants and generative AI-based chatbots. This increase in usage has also sparked a growing awareness of the hazards that can come with AI systems: from the disparate treatment of different groups (particularly important in legally protected fields such as lending and housing), to the fabrication of false, sensitive or harmful information, especially for very consequential topics such as medical or legal questions. Read this great HBR article to find out more