For decades, businesses have been trapped in a cycle of painful, episodic change, launching massive re-engineering projects and investing in new IT systems, only to find their organization’s fundamental metabolism remains sluggish. Immense transaction costs—the friction of coordinating people, managing information, and aligning complex work—have made deep, continuous transformation prohibitively expensive and risky.

According to our recent unpublished analysis, more than four in ten working hours are related to such transactions within business processes. Now, a new framework for reinvention is poised to collapse these costs by combining three forces: 1) radical process visibility, 2) low-risk experimentation within a digital twin, and 3) autonomous AI agent-driven execution. Together, they transform process reinvention from a disruptive project into a continuous, core capability. Read this HBR article to find out more