To borrow the title of a recent Microsoft report… AI at Work Is Here. Now Comes the Hard Part. In other words, if you’re a business leader, you need to be thinking about AI. But I suspect this isn’t news to you – we’re awash in headlines painting it as either the impending downfall of […]

Many of us will have heard of the so-called ‘triangle of trust’, often attributed to leadership thinkers Frances Frei and Anne Morriss. Then there’s the ‘triangle of self-obsession’ that some in recovery circles talk about. One dramatic writing aid is known as the ‘triangle of knowledge’. It seems we’re attuned as humans to things that […]

In complex times, many leaders find themselves facing one crisis after another. It can leave you breathless and run ragged as you try to deal with problem after problem. But in uncertain times, it’s more important than ever to stop, take a breath, and look at the big picture. As you’re trying to get everything […]

Every leader faces challenges like establishing credibility, managing up, and building strategic relationships when they start a new role. One of the most sensitive and critical challenges is giving feedback, which can feel like walking a tightrope: You haven’t had the chance to build credibility with your new team, but you’re under pressure to prove your value quickly. Moving […]

When Alex walked into my office and said she was overwhelmed, I thought: OK, she needs my help. She needs answers. I listened, asked a few clarifying questions, and then did what I’ve been trained to do—fix it. I grabbed a pen, broke the problem into parts, and offered strategies: delegating more, calendar blocking, prioritization. […]

When Alex walked into my office and said she was overwhelmed, I thought: OK, she needs my help. She needs answers. I listened, asked a few clarifying questions, and then did what I’ve been trained to do—fix it. I grabbed a pen, broke the problem into parts, and offered strategies: delegating more, calendar blocking, prioritization. […]

Management of long-term, complex, large-scale change has a reputation of not delivering the anticipated benefits. A primary reason for this is that leaders generally fail to consider how to approach change in a way that matches their intent. Consider Ling Yen*, a client of ours and finance director at an industrial manufacturing company. She sat […]

Identity and success often get intertwined for high-achieving professionals, leading to a fear of failure that can be paralyzing. In this interview from our “Personal Perspectives” video series, Arthur C. Brooks, a professor at Harvard Business School and coauthor (with Oprah Winfrey) of Build the Life You Want, delves into the complexities of professional identity and offers a unique approach […]

As a leader, naturally you want to be sympathetic to your team’s struggles. You want them to know you care, and see them as whole people rather than cogs in a machine. But is it enough to be sympathetic? Or are forward-thinking leaders aiming higher than that? Sympathy vs empathy So what does sympathy actually […]

There are some kinds of failure we want to encourage. As I outlined in my last blog post – Should you “fail fast, fail often”? – intelligent failures are necessary if you want to innovate. But not all failures are created equal. Most of the time, you want to avoid them if at all possible. […]