It’s a common misconception that ‘peaceful’ teams – ones where there are no overt conflicts – are successful teams. But in fact, the opposite is usually true. When colleagues don’t feel able to raise concerns with each other and shy away from conflict, it can breed resentment and undermine effective teamwork. Patrick Lencioni names avoidance […]

As Patrick Lencioni puts it in The Five Dysfunctions of a Team, “teamwork comes down to mastering a set of behaviours that are at once theoretically uncomplicated, but extremely difficult to put into practice day after day.” I’ve written before about how leaders can help teams develop trust. A lot of it sounds simple on […]