When you’re recruiting, what do you look for? Someone who’s perfect on paper? Who already knows everything they need for the job? Increasingly, leaders are prioritising something else: potential. Mostly, I think this is a good thing. Looking for aptitude and attitude over on-paper qualifications can bring new perspectives into teams, and skills can always […]

Every good leader knows that giving feedback is a key part of their job. But perhaps because we know it’s so important, many of us get tied up in knots trying to figure out how to do it well. As is often the case when we’re overwhelmed, there’s a temptation to rely on oversimplified rules. […]

The best teams are able to make quick decisions, understand why they’ve made them, and stick to them. But all too often, one or more of these elements is missing, a problem Patrick Lencioni calls ‘lack of commitment’ in his Five Dysfunctions of a Team. This can lead to teams being unsure of their priorities, […]

It’s a common misconception that ‘peaceful’ teams – ones where there are no overt conflicts – are successful teams. But in fact, the opposite is usually true. When colleagues don’t feel able to raise concerns with each other and shy away from conflict, it can breed resentment and undermine effective teamwork. Patrick Lencioni names avoidance […]