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Strengthening commitment: dos and don’ts for leaders

November 30

In his Five Dysfunctions of a Team, Patrick Lencioni outlines five common dysfunctions that cause teams to be ineffective. Having discussed the first two – absence of trust and fear of conflict – I’m now going to look at the third, lack of commitment. This is something I’ve often seen people grapple with during coaching […]

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The one habit your team needs to form

September 16

What is it about feedback that makes it seem to move in just the one direction: downwards? Every now and then, yes, it does move sideways. But it very, very rarely moves upwards. No, feedback is almost always something that passes from a senior team member to a more junior one. It’s as if the […]

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How to Motivate Frontline Employees

August 28

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. Our work with hundreds of companies offers a clear and simple answer. Read this brilliant HBR article to find out more

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Five Tricks for Managing a Struggling Team

March 20

Nobody likes conflict. But when you’re a leader trying to manage a struggling team, it can feel as if you’re veering from one conflict situation to the next: stakeholders are unhappy, customers are unhappy and staff are unhappy. The only way to fix the first two is to address the unhappiness and underperformance of your […]

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NEELA BETTRIDGE

LEADING-EDGE COACHING & STRATEGY

©Copyright Neela Bettridge 2017